Privacy Statement
Information We Collect
We collect two types of data and information from users:
- Non-personal Information. Un-identified and non-identifiable information made available or gathered via your use of the Site, including aggregated usage information and technical information transmitted by your device (e.g. browser and operating system type, language preference, access time), and information about your activity on the Site (e.g. pages viewed, clicks, actions).
- Personal Information. Individually identifiable information that identifies an individual or may, with reasonable effort, identify an individual, including:
- Device Information: geolocation data, IP address, unique identifiers and other information relating to your activity through the Site.
- Contact Information: when you contact us you may be asked to provide details such as your full name, phone number and email.
- Booking Information: when making an online booking you will be asked to provide details such as your full name, contact information and payment information.
Using Information
We use the information we collect to:
- Keep internal records and manage your booking;
- Send you notices regarding our services, provide technical information and respond to any customer service issue you may have;
- Where you have opted in, send promotional emails about offers or information we think you may find interesting;
- Customise the Site according to your interests;
- Conduct statistical and analytical work intended to improve the Site.
Sharing Information
We do not rent or sell your information. We may share your personal information in a limited number of circumstances:
- Service Providers: with third parties involved in providing services to you (for example our booking engine and payment processor), only for the purpose for which it was provided.
- Legal & Regulatory Authorities: where required by law, to exercise our legal rights, comply with legal obligations, or protect the safety of any person.
- Business Transitions: if all or part of our business is sold, merged or transferred, your personal information may be part of that transition.
Your Rights
Subject to applicable law, you may request to access, correct, or erase your personal information, object to or restrict its processing, receive a copy of it, or lodge a complaint with a supervisory authority. These rights are not absolute and may be subject to our legitimate interests and regulatory requirements.
Security & Retention
We employ industry-standard procedures to safeguard the information we collect and retain it only as long as necessary to provide our services and comply with our legal obligations. Although we take reasonable steps to protect information, no method of transmission or storage is completely secure.
Cookie Statement
A cookie is a small piece of information sent to your browser and stored on your device while you view a website. Cookies help you navigate efficiently, remember your preferences, and allow us to compile statistics on use of the Site.
Types of Cookies
- Session cookies — stored temporarily during a browsing session and deleted when the browser is closed.
- Persistent cookies — saved for a fixed period to remember you on repeat visits, for example to store your preferences.
- Third-party cookies — set by other services running content on the page, for example analytics providers.
We use Google Analytics to understand how the Site is used so we can improve it. You can withdraw consent at any time by disabling or removing cookies in your browser settings, though some features of the Site may not work properly as a result.
Further Information
We may periodically amend this policy; material changes are effective on display of the revised policy, reflected in the “Last modified” date above. If you have any questions about how we collect and use your information, contact us at theolympichotelpaddington@gmail.com.